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Return Policy
If you
are not satisfied with your Oil Ragz Clothing purchase, we have a couple of
options for you to select from.
1) You may return the product/s purchased within (5) five days of your
receipt for a refund, If: 1) the item was an incorrect shipping error on Oil
Ragz Clothing part, or 2) If the garments were defective by the manufacturer. NO
OTHER EXCEPTIONS will apply.
NOTE: If the product returned shows signs of being washed
or worn, Oil Ragz Clothing, at its exclusive and sole discretion, can and will
deny your return and NOT refund your money, and re-send you your original
garment, and charge you for a second shipment of the garment.
2) If an item you receive is damaged, or incorrectly shipped by us, please
contact and notify Oil Ragz Clothing customer service immediately. Items that are defective and shipped from us,
or items you did not order, but received from us, will quality for a full
refund. Refunds are contingent upon
inspection of items once Oil Ragz Clothing receives it. Customer is responsible for all shipping
costs if seller is not at fault.
NOTE: PLEASE check your garments
and products thoroughly upon receipt and notify us immediately (within five
days of receipt) of any issues or concerns.
3) If your product is deemed returnable by our customer service
department, you can exchange your purchased item(s) by requesting a replacement
item during the return process.
NOTE: that fulfilling an
exchange request is subject to inventory availability at the time your return
is received and processed. To ensure the availability of your desired
replacement item(s), you may wish to submit a new purchase, rather than
requesting an exchange during the return process. All exchanges will involve
the return of your original purchase and the creation of a new purchase order;
therefore, you will see two transactions on your credit or debit card
statement.
Please Note: Oil Ragz
Clothing is a small family company trying to provide a quality product at a
fair price, and as such, we will not tolerate customer abuse in wearing our
products and then returning them at a later date for exchanges or refunds. This action is devastating to small
companies, and we look forward to your support in this manner.
4) Before returning any purchased merchandise to Oil Ragz Clothing, you
are required to obtain a Return Merchandise Authorization (RMA) number from our
customer service department. Returns without a RMA number attached on the package
will not be accepted; we will not be responsible for losses of any kind. Please
call +1 (818) 223-9059 or email us at customerservice@oilragz.com for a RMA number.
Refused, unclaimed, or undeliverable merchandise
returned due to the customers' error or change-of-mind are subjected to 20%
restocking fee, in addition to freight charges.
5) Most returns are processed within 1 business week, (which is
predicated on current inventory levels) once the merchandise is received at our
warehouse and properly check for damages, or from being washed or worn.
6)
It is
customer's responsibility to send the merchandise back to us as it was shipped,
which includes all complete and original paperwork and hangtags.
NOTE: Please make copies of all your original
purchasing paperwork prior to sending it back to Oil Ragz Clothing.
Oil
Ragz Clothing will only pay for return shipping for mishandled merchandise
(wrong item shipped). For other types of returns, customer will need to pay for
return shipping freight.
*** Closeout items and Special Sale items cannot be returned or
exchanged. All sales are final on these items, no exceptions.
Contacting Us:
Oil Ragz Clothing
23679 Calabasas Road #884
Calabasas, Ca. 91302
Customer
Service: 818-223-9059
customerservice@oilragz.com
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